The only thing more exceptional than our
software is our support.

Customer Service

For technical support, email us at

At PROCAD, we believe in providing excellent products backed by excellent support services. Through this website you have easy access to services and support for your PROCAD software, including a Help Desk which is dedicated to helping users with any difficulties they may encounter when using the software. However, before submitting a question to the help desk, it is likely that your question and its answer will be on our Knowledge Base page so we ask that you please check their first.

Once your request to the Help Desk has been submitted, it is our goal to provide you with friendly and prompt service the same day when at all possible. At times, the difficulty you encounter may be due to our program and may require further research. When a solution is found a program update will be issued and you will be notified by email to download the update that will resolve your issues.

Before contacting Technical Support:

Make sure your software is up-to-date by visiting the 2D DESIGNER Update and the 3DSMART Update pages for the latest software patches.

2D DESIGNER Migration Guides

Download the applicable Migration Guide to make your upgrade process easy and fast.

Announcements

New 3DSMART V2011 CD available

Aug 16, 2010

Remote Desktop Support Tool

This is an on-demand remote control helpdesk support tool that resides on the user's workstation in real-time without pre-installing software on the remote computer. It allows PROCAD technicians to help diagnose and fix problems on the users computer.

Download the tool here:
encrypted version (most users)
unencrypted version

For technical support, email us at