Customer Service

For technical support, go to the PROCAD Helpdesk.

At PROCAD, we believe in providing excellent products backed by excellent support services.  Through this website you have easy access to services and support for your PROCAD software, including a Help Desk which is dedicated to helping users with any difficulties they may encounter when using the software. However, before submitting a question to the help desk, it is likely that your question and its answer will be on our Knowledge Base page so we ask that you please check their first.

Once your request to the Help Desk has been submitted, it is our goal to provide you with friendly and prompt service the same day when at all possible.  At times, the difficulty you encounter may be due to our program and may require further research. When a solution is found a program update will be issued and you will be notified by email to download the update that will resolve your issues.

Before contacting Technical Support:

• Make sure your software is up-to-date by visiting the 2D DESIGNER Update and the 3DSMART Update pages for the latest software patches.
• Visit the Knowledge Base to see if there is an answer for your question already.

2D DESIGNER V2008 Migration Guide

Are you migrating your 2D DESIGNER from V2004 to V2008?  Download our migration guide to help make a smooth transition.

Announcements New 3DSMART V2008 (new CD/new release) and CREATE V1.2 (new CD/new release) Available Feb 19, 2008 2D DESIGNER V2008 update and new CD available Feb 19, 2008 New 3DSMART Updates Aug 13, 2007 New 3DSMART CD images available Aug 13, 2007 2D DESIGNER V2007 updates available June 7, 2007

Remote Desktop Support Tool

This is an on-demand remote control helpdesk support tool that resides on the user's workstation in real-time without pre-installing software on the remote computer. It allows PROCAD technicians to help diagnose and fix problems on the users computer.

Download the tool here:
encrypted version (most users)
unencrypted version

For technical support, go to the PROCAD Helpdesk.